Every pair on one work order, from the counter to pickup.
FlowState is work-order software for a ski shop’s service counter and bench. Staff start the order at the counter, or the customer sends a request online. Each pair is tracked to pickup, and the customer hears when it’s ready.
No card · 7 days · your own private shop
Built for tunes, repairs and binding mounts on skis and snowboards.
- Pending
- Confirmed
- In progress
- 4Ready
- 5Picked up
Built for the people who keep gear moving
- Tune & wax benches
- Binding mounts
- Repairs
- The service counter
Where does that pair stand right now?
Some shops track service on paper tags, some on a whiteboard, some in their POS. Whatever the system, the same questions come up at the counter: where is this pair, is it done, and does the customer know. FlowState keeps those answers on one screen.
One status for each pair
Each pair has its own line on the order: not started, on the bench, done. The counter and the bench read the same board.
The customer hears when it’s ready
When the order is ready, an email in your shop’s name goes out on its own, plus a text once texting is set up for your shop. If the customer texts back, the reply lands in your shop inbox.
Past orders stay on record
Finished orders are never deleted. Look up a customer’s past orders, the gear on them and the notes left at the bench.
Intake to pickup, on one work order.
Every job runs the same three steps, and the front counter and the bench see the same order.
- 01
The order starts at the counter, or online
Staff enter the customer, each pair and the service at the counter. Customers can also send a request from your shop’s own page before they come in. Either way it lands in your queue to confirm.
- 02
Your shop runs the bench
Confirm the order, set a promised-by date, and move each pair through its stages. The front counter and the back bench see the same status.
- 03
Gear goes home
When the last item is done and racked, the ready notice goes out on its own. At pickup, mark it picked up. The order, its services and its notes stay on record.
No invented stars. Just what’s actually true.
Built by Reiter Solutions
A studio building custom software with skin in the game — not a faceless SaaS marketing engine.
Signed mount agreements
The customer reads your mounting agreement and signs it on their phone, with a drawn signature and their typed name. The signed PDF is kept with the work order.
Your shop’s work stays with your shop
Staff see their own shop’s orders and gear, and only customers the shop has served. The separation is enforced in the app and tested on every build.
Direct line to the founder
Email and a real conversation about what your shop needs — not a ticket queue, not a chatbot, not a sales SDR.
Your customers can text the shop, and get an answer.
Texting is live at 7even Skis in South Salt Lake today. For a new shop, it’s set up during onboarding once the carriers approve, usually about 10 to 15 days.
- A text with a private tracking link when the work order comes in.
- A pickup alert when every item is done and racked.
- Whatever they text back, in one inbox beside their work orders.
Summit Ski & Board
(801) 555‑0142
Summit Ski & Board: Track your service order WO-1042 here: findflowstate.app/track/9ptQ2v Reply STOP to opt out, HELP for help.
Automatic · on drop-offSummit Ski & Board: Hi Dana, your gear is ready for pickup. Reply STOP to opt out, HELP for help.
Automatic · last item rackedCan my wife grab them? She’ll be by around 5.
Of course. We’re open till 7, I’ll leave them at the counter under your name.
Sent by Kyle, from the inbox
The service side of your shop, in one system.
From a customer’s first tap to the durable record long after pickup — here’s exactly what FlowState does today.
An online way in for customers who want one. Walk-ins still start at the counter.
Signed, stored, and tied to the customer for good.
Run the line item by item — status follows the work, not the other way around.
When the gear’s ready the customer hears it — and when they text back, the reply lands where their work orders are.
No published price. Honest about where we are.
FlowState is in early access and doesn’t publish a price. Tell me about your shop and I’ll answer you directly.
The honest answers.
- What about walk-ins who never used the intake link?
- You don’t need the link. Staff start a work order at the counter: the customer, the gear, the service, done. The online page is a head start for customers who want to fill it out first. Nothing depends on it.
- What if the shop’s internet goes down?
- FlowState runs in the cloud, so it needs a connection. If your shop Wi-Fi drops, staff can keep working from a phone on cell data, and because every change saves the moment you make it, nothing on the bench gets lost when you’re back online.
- Do you integrate with my POS, like Lightspeed?
- Not today, and it’s not on the near-term roadmap. FlowState runs beside your POS with no sync: your POS keeps handling sales and payments, and FlowState handles the work order, from intake and the bench to pickup and the record. That means the customer and the job live in both systems. If that changes, I’ll say so here.
- How long from signup to my first real work order? Who sets it up?
- The 7-day demo is ready once you confirm your email, with sample data loaded, so you can run an order the same day. A live shop is set up with me: your services and prices, your staff logins and your mounting agreement. Texting follows once the carriers approve your registration, usually about 10 to 15 days.
- Will my seasonal staff be able to use it?
- The app is a counter screen, one board and the work order itself, and each pair moves with a status change. There’s a step-by-step Help Center for the details. The demo shop is the quickest way to judge it with your own crew.
- Can I export my data? What happens if I cancel?
- Your work orders and customer records are yours. Service history is never deleted while your shop is active, and if you ever leave, we’ll get your data to you rather than hold it hostage.
- What happens after the 7-day demo?
- It expires, and that’s it. The demo is sample data for evaluation, with no card on file — so nothing auto-charges and nothing renews. If you want to keep going, you move to a live shop. If you don’t, you walk away and nothing happens.
- Email or text notifications when gear is ready?
- Both, once each is set up. When the order is ready, the ready email goes out on its own with a service summary and pickup details. A new order also emails the customer a private tracking link. Customers who opt in get texts at the same two moments, once your shop’s texting is approved by the carriers. I set that up during onboarding; it usually takes about 10 to 15 days. If a customer texts back, the reply lands in your shop inbox beside their work orders.
FlowState is built by one person. I studied computer science at Georgetown, did DevOps work at Coveros, then spent about five years at CrafterCMS as a Technical Support Engineer and then a Technical Account Manager. I live in Cottonwood Heights and ski Alta. When you email with a question, you reach me.
Follow every pair to pickup.
One work order from the counter to the bench to pickup, and a customer who hears when their gear is ready.
No card · 7 days · your own private shop
Stay attached. Carry speed.